Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods (sales, launches, holidays), processing may take an additional 1–2 business days.

We do not process orders on Mondays. 

Shipping Methods & Delivery Times

Delivery time begins after your order has been processed.

Typical delivery estimates:

  • Standard Shipping: 3–7 business days

  • Priority Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

Delivery times are estimates provided by the carrier and cannot be guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight

  • Shipping destination

  • Selected shipping method

In-Store Pickup (FREE)

Customers may select free in-store pickup at checkout.

Pickup Address:
4214 Indian River Rd, STE A
Chesapeake, VA

You will receive an email or SMS notification when your order is ready for pickup. Please bring your order confirmation and a valid ID when retrieving your order.

Incorrect Address Disclaimer

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for:

  • Packages delivered to the wrong address

  • Delays due to incorrect or incomplete addresses

  • Additional shipping fees to re-send a returned package

If you entered the wrong address, contact us immediately at help@dimenailsupply.store. We may not be able to modify the address once the order has shipped.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and assigned a tracking number, Dime Nail Supply is no longer responsible for:

  • Lost packages

  • Stolen packages

  • Shipping delays

  • Carrier-related issues

If your package is lost or delayed, please contact the shipping carrier directly with your tracking number.

We will assist where possible, but we cannot issue refunds for carrier errors.

Returned-to-Sender Packages

If a package is returned to us due to:

  • Incorrect/undeliverable address

  • Recipient not available

  • Unclaimed packages

You may request the package to be re-shipped (additional shipping fees apply).
Unclaimed returned packages are not eligible for refunds.

Damaged or Incorrect Items

If your order arrives damaged or incorrect due to our error, please contact us within 7 days of delivery.

Provide:

  • Your order number

  • Photos or videos of the damage/incorrect item

We will issue a replacement or store credit once approved.

Order Tracking

Once your order ships, you will receive a tracking number via email or SMS.
Tracking updates may take up to 24 hours to appear.

Contact Us

For questions about your order or shipping, contact us at:
help@dimenailsupply.store